Before contacting support
- Check the changelog for the current release and known fixes.
- Restart the app after completing a restore or system permission change.
- Confirm your Windows or macOS version and the app version shown in the app’s About information.
- Try to describe the smallest set of steps that reproduces the issue.
Slow text selection or navigation on a Mac
If clicking, scrolling or highlighting text feels sluggish, try turning off the decorative paper effects: open Settings → Appearance → Notepad paper → Off. This removes ruled lines, the margin line and paper texture. It does not delete or rewrite your notes. You can restore the decoration by choosing On in the same setting.
Support note, September 23, 2026: in an investigation of Mind Marshal 0.1.24 on one Mac Studio, paper-gradient rendering triggered expensive colour-conversion work. Disabling the decoration removed that sampled rendering bottleneck, and the improvement persisted after restarting the app. Text selection, scrolling and page navigation were checked.
This is a reversible workaround, not a new app release or a confirmed source-code fix. It has not been shown to resolve every cause of lag on every Mac. If the issue continues, include your app version, macOS version and whether turning off Notepad paper helped when contacting support. Do not reset your workspace to try this workaround.
What to include
A helpful support message includes the app version, your operating system and its version, what you expected, what happened instead, and the steps that led to it. A screenshot with private content redacted can be useful when it is safe for you to share.
What not to send
Do not send an API key, OAuth token, backup passphrase, license key, raw workspace database, or encrypted backup file by email. Support should never need those secrets to understand an issue.
Backups and restores
If you are concerned about data, create an encrypted backup before trying a large change.
In the app, open Settings → Backup. The backup passphrase is intentionally
not recoverable, so store it safely and separately from the .mmbackup file.
Restores are staged to take effect on the next app launch. Read the restore warning before you confirm so you understand which local workspace will be replaced.
Local data location
On macOS, the workspace database is stored at
~/Library/Application Support/com.mindmarshal.app/mindmarshal.db.
On Windows it is
%APPDATA%\com.mindmarshal.app\mindmarshal.db.
This path is useful for recovery planning, but do not attach that database to a support
request unless you have independently reviewed and approved the data disclosure.
Contact
For product support, contact support@mindmarshal.com. Please do not include API keys, OAuth tokens, backup passphrases, license keys, or a raw workspace database.